Skull Candles

Returns Shipping Policy 
It is okay to change your mind, so you may return most items in new and unused condition, with original packaging within 14 days of delivery for a store credit. Be sure to contact us within 7 days of receiving your order. If you need to return an item, please email blackveilgifts@gmail.com and we will organise with you the return of the item, and notify you of your refund once we have received and processed the returned item. Shipping in this case is the customer’s responsibility.
Sale items and some specials items are final sale and will be marked as such.
If a package is damaged in transit please photograph package and contents if possible and notify us immediately at blackveilgifts@gmail.com so we can follow up with the shipping carrier. All damages must be reported within 3 days of delivery, otherwise we are unable to assist after this. 

Refunds
You should expect to receive your refund within 10 days of giving your package to the return shipper. In most cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper, the time it takes us to process your return once we receive it, and the time it takes your bank to process our refund request.
Store credit must be used within 60 days.

We make your candles to order, especially for you.
From the time you place your order, it can 3-5 days to be despatched.

Please send us an enquiry if you require your order by a certain date – BEFORE placing your order.

Shipping times listed below are after your order has been despatched.

Delivered within 7 working days to metro areas and within 10 working days to the rest of the country
***Please note some locations may take longer than expected (remote or long distance – up to 15 working days).

If you are needing your parcel by a certain date, please confirm this with us BEFORE placing your order
Ships to Australia only
All parcels will be sent with Australia Post or Fastway and Authority To Leave unless otherwise requested.